60-Day Risk-Free Trial
We are confident that you will love your purchase, but no doubt, having the speakers in your intimate home setting is the only way to truly test them. If you are not completely thrilled with your purchase, you can return the speakers within 60 days, subject to the following terms:
- Returned speakers must be in new condition – no signs of damage or abuse, including scratches, fingerprints, dust, etc.
- Returns must be made using the original packaging correctly to help prevent damage in transit. Please call us (801)836-0764 prior to making a return so we can give you the proper packing instructions.
- Custom loudspeaker projects, special requests, custom paints, and non standard veneers are not eligible for returns and/or refunds.
- Purchaser pays return shipping costs and is responsible for packaging and all delivery arrangements.
Tekton Design warranties all parts on its loudspeakers for up to 5 years, with the exception of defects due to improper or unreasonable use, accidents, and alterations or modifications, or burnt voice coils.
First off, we appreciate your business and assure you that we do our best to deliver a quality product in a reasonable time frame.
Before making an order, please bear in mind that all of our products are made to order. This means that we keep all the parts on hand to build your next favorite loudspeaker, but do not carry stock ready to ship. We stock finished cabinets of all standard models, and once you choose your color, we paint, assemble, box, and ship your speakers.
Because our workload, parts availability, and other factors can vary on a day-to-day basis, we are not able to provide an exact time estimates. Please contact us for current lead times at (801) 836-0764 or at email@example.com.
In the continental U.S., shipping will usually take 2-5 business days once the product leaves our workshop. For international or overseas orders, it usually takes between 7-10 business days.
Depending on your exact location, there may be other possible delays that would also affect shipping times. Please contact us if you have any questions about shipping to your location.
We include footers with every loudspeaker ordered. They are included in the same boxes your speakers are sent in.
Open the boxes one by one by cutting the tape at the top and lifting the cardboard flaps. You’ll find the footers embedded in the top piece of packing foam under a strip of tape. See the photo below for reference.
Our current business model is strictly direct-to-consumer. While we do attend some audio shows that may provide a chance to hear our speakers in person, we firmly believe that the best way to listen is in your own space. We offer a 60-day risk-free trial so you can return the speakers if you are dissatisfied for any reason.
Grilles are shipped separately from the loudspeakers. For questions about when your grilles will arrive, please call or email us.
Orders made to Tekton Design are refundable, please submit your request to us via email at firstname.lastname@example.org or phone at (801) 836-0764. Please note that custom colors are not returnable without prior authorization. Because our manufacturing process begins shortly after an order is made, we require a 15% cancellation fee to process refunds.